Frequently Asked Questions

Payment

I accept payments via PayPal which is a safe and secure payment method.
You can place your order through PayPal's secure server using your credit or debit card without becoming a PayPal member



Postage, Packing and Delivery

My postage and packing rates are based on Royal Mail pricing, therefore any item which is classed as a Large Letter (Usually gadget cases or similar) will cost £1.25 in postage, the bags are classed as a small parcel and will cost £3.25 for Royal Mail First Class postage. I also offer Royal Mail signed for which costs £2.25 and £4.50, if you want a little more protection. 

If you add any item to your basket, you will be able to see the postage cost for that item.

I use Royal Mail and aim to post all in stock items within 48 hours of order. I will send you a message to let you know when I have posted it. I will always obtain a proof of posting.   In the unlikely event of a lost parcel, Royal mail will only accept a claim after 15 working days – hopefully the parcel should turn up well before then! 

I have also started offering Collect Plus as a courier service, this will cost £4.20 for any size of parcel.

If you would like a price for any other courier or Royal Mail service (including special delivery guaranteed), then please get in touch and I will quote you.

I don't normally post outside the UK but please contact me if you would like special delivery and I will calculate what charges would apply. Please be aware that you will be responsible for any customs charges your parcel may incur when posted overseas.

if you live locally you can always come and see me a one of the fairs I am doing, if you have a particular item you are interested in, then just send me a message and I can keep it to one side for you.

Returns

Naturally I hope you will be delighted with your purchase but if you do need to return an item please contact me within 7 days to arrange the return and refund.

If the return is due to a fault I will refund you the cost of the item plus the delivery charge within thirty days.

For any non-faulty item returned a refund will be strictly conditional on the item being in the original condition.
Please note I do not cover the cost of you returning non-faulty items.

Custom Made items are non-returnable.